Question 1

What exactly is a Digital ID?

Accepted Answer

It’s the version of your business that exists before anyone talks to you — and the version an AI reads before it recommends anyone. Your website, your Google Business Profile and Maps, your Apple and Bing listings, your social profiles, and your reviews, all saying the same thing. Four words sum up the job: complete, consistent, current, and machine-readable.

Question 2

Why is there a monthly fee — isn’t a website a one-time thing?

Accepted Answer

It used to be. In 1999 a website was a brochure you built once. Now Google and AI-assisted search decide who gets recommended, and what makes you relevant changes every few months. The monthly keeps your whole Digital ID current against a target that won’t hold still — that’s the difference between a business that keeps getting found and one that quietly slides down the results.

Question 3

How much does it cost?

Accepted Answer

A free Online Presence Audit to start — no catch. Then your Digital ID is $995 to build plus $295/month, on a 6-month commitment and month-to-month after that. Revenue Recovery (call answering and follow-up) is priced separately, and you can bundle both as the Full Revenue System.

Question 4

Is the audit really free?

Accepted Answer

Yes. The free audit is a 0–100 score against Google’s own criteria showing exactly what’s red across your website, Google profile, listings, reviews, and AI search. It’s yours to keep whether you hire us or not — it’s how we earn the conversation, not a paid report.

Question 5

Who owns what — and what happens if I leave?

Accepted Answer

You own your domain, Google profile, reviews, and accounts the whole time — we manage them, we don’t take them. The website we build transfers to you once your initial 6-month term is complete, and if you leave we hand over a static copy of your site. No hostage situation.

Question 6

Do I lose my followers, my domain, or my reviews?

Accepted Answer

No. We edit your existing Facebook and YouTube, never start new ones, so your followers and history stay put. We keep your domain and your phone number, build alongside your current site, and only switch over once you approve — with a rollback ready.

Question 7

What about the company that already built my site or ‘owns everything’?

Accepted Answer

We don’t fight them — we build fresh and cleaner in your own name and point everything at it. Your domain and Google profile almost always belong to your business and are recoverable. You won’t lose everything — you’ll finally own everything, in one consistent Digital ID.

Question 8

Can you guarantee I’ll rank #1 or get recommended by ChatGPT?

Accepted Answer

No, and anyone who promises that is selling you something. We control the inputs, not Google’s or any AI’s algorithm. What we do is make your business complete, consistent, and readable so you’re eligible to be found and recommended — then keep it current. No magic checklist, no guarantees we can’t keep.

Question 9

I already pay for Google ads. Isn’t that enough?

Accepted Answer

Ads buy the ad slot and nothing else. The map pack, Maps, organic results, and AI answers can’t be bought — they’re earned by being complete, consistent, and readable. You can spend on ads and still be invisible in the lanes that are growing.

Question 10

What kind of businesses do you work with?

Accepted Answer

Local service businesses that live and die on Google search — home services especially: roofing, HVAC, plumbing, electrical, pool, landscaping, concrete, fencing, pest control, garage doors, restoration, cleaning, and auto-service shops. If a customer finds you by searching “near me,” it fits.

Question 11

Do you work with the tools I already use, like Jobber or Housecall Pro?

Accepted Answer

Yes. We don’t make you rip out what works. Every lead routes wherever you already work, and if you book jobs in a CRM like Jobber or Housecall Pro, we plug into it rather than replacing it. Payments run through QuickBooks.

Question 12

What do you need from me, and how fast does it go live?

Accepted Answer

Your real service list, service areas, hours, logo and photos, your reviews, and access to your domain, Google profile, and social pages. We aim for a draft within a few days and live in 7–14 days — you review it once on a private link before anything goes public.

Questions owners ask us.

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